What you will do

– Become the point of contact between the client and the organisation, establishing yourself as a professional and approachable individual who is solutions-driven. Someone who takes ownership and sees things through to a satisfactory completion
– Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can easily engage with the client
– Develop an understanding of what the client would like to achieve through our products and identify how we can help them do so
– Identify individual users roles and interrogate how they could use the platform everyday by highlighting areas or applications that would be useful to them
– Become the ‘voice’ of the user within our business and provide feedback to all other teams
– Carry out scheduled and purposeful contact with clients as outlined in the Client Lifecycle (CLC) plans
– Review engagement plans, making recommendations to continually improve the CLC to retain the account
– Provide regular product training, either one to one or group webinar
– Regularly prepare and analyse user statistics to identify ‘at risk’ accounts
– Identify opportunities for consultancy work and/or product up sell
– Record all client interactions in Salesforce.com

What you will bring to the table

– Proven experience in a B2B client services, client support or account management role within the Healthcare industry
– The ability to build & maintain good relationships with clients
– Excellent communication skills – written, verbal & listening
– Confident presentation skills and/or training skills
– A ‘can do’ attitude
– Self-motivated & able to work alone, but also a strong team player with a desire for the team to succeed
– Attention to detail and ability to complete tasks
– Salesforce or other CRM system experience useful but training given
– Solid knowledge of Microsoft Office